Frequently Asked Questions
Who can buy from Hillary?
Purchases can only be made by those in possession of a VAT number or VAT number from businesses, companies, or businesses in the fashion sector.
Can I purchase without a VAT number?
Sorry, it is not possible to purchase without a VAT number.
Can I cancel a quote request?
You can always cancel a quote request.
What is the maximum order limit?
Each order can contain products with a total weight of up to 2 kg. If the total weight exceeds this value, the system will automatically block the purchase.
Can I request a return?
Sorry, we cannot return samples.
When is shipping free?
Shipping is free above a certain spending threshold , which varies by geographic area. You can consult the complete table on the Shipping page.
Do you ship worldwide?
No, we only ship to the countries listed in our Shipping section. If your country is not listed, unfortunately we cannot ship there.
Can I order more color charts later?
Yes, you can place new orders for folders at any time, always respecting the maximum weight limit.
How do I receive the invoice for my order?
The invoice is sent via email to the address provided during registration, immediately after order confirmation. It is also uploaded to your account in the Order History section.
Do the prices include VAT and shipping costs?
No, the prices are exclusive of VAT and shipping costs , which are calculated at checkout based on the country and weight.
What happens if I enter an invalid VAT number or one that is not relevant to the sector?
The account will not be enabled, and you will not be able to access prices or place orders. Hillary reserves the right to approve or reject registrations.
How is my VAT number verified?
Verification is done manually within 24–48 hours. You will receive an email confirmation when your account is active.